Privacy Policy

At Herbal Nails & Spa ("we," "us," "our"), we value your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website and our SMS/Text Messaging services.

1. Information We Collect

We may collect the following information when you visit our website, book appointments, or opt-in for messaging services:

Personal Information: Name, phone number, email, billing/payment details.

Appointment Information: Scheduled services, appointment history, special requests.

Website & Usage Data: Interaction with our website, IP address, browser type, and cookies.

2. SMS/Text Messaging Consent

If you opt-in to receive SMS/Text messages, we will collect your mobile phone number and consent details. You agree to receive recurring automated reminders, service updates, or promotional messages. Consent is not a condition of purchase. Message frequency varies, and standard message and data rates may apply.

You may opt-out anytime by replying STOP or OUT.

3. How We Use Your Information

We use your personal information to:

Schedule, confirm, or manage appointments.

Send SMS/Text notifications, appointment reminders, service updates, and promotional offers (with consent).

Provide customer support and respond to your inquiries.

Improve our services and user experience through analytics.

4. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement industry-standard measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment transactions are processed securely, and we do not store complete credit card information.

6. Your Privacy Choices & Rights

SMS/Text Opt-Out: Reply STOP or OUT at any time to stop receiving messages.

Email Promotions: Opt-out by clicking the "unsubscribe" link in promotional emails.

Access, Update, Delete Data: Contact us directly to request access, changes, or deletion of your personal information.

7. Cookies & Tracking Technologies

We may use cookies to enhance your website experience and collect anonymous analytics data. You can manage cookie preferences through your browser settings; however, disabling cookies may affect website functionality.

8. Policy Changes

We may periodically update this Privacy Policy. Changes will be clearly posted here. Continued use of our website or services indicates your acceptance of any updates.

Contact us

Address: 8345 Pine Ave Ste #110, Chino, CA 91708